Privacy Policy

Privacy

The Purpose of the Policy:

This privacy policy ('Privacy Policy') explains our approach to any personal information that we might collect from you and the purposes for which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information and will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using the site.

How to contact us:

The Sites and our Services are operated by doverbooks.co.uk

doverbooks.co.uk is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

• email, addressed to images@doverbooks.co.uk or
• post, addressed to Data Protection Officer, doverbooks.co.uk, C/O Nucleus, 13 Military Road, Chatham, Kent, ME4 4JG

What personal information do we collect and how do we use this:

We may collect the following types of personal data from you, depending on how you use our website:

• name and contact information (such as email address, postal address and telephone number)
• order and payment information
• doverbooks.co.uk online account username/display name and password
• IP address and information about your browsing habits
• social media handles
• requests and reviews, queries
• any other personal data you may submit to us.

Our primary goal in collecting personal information from you is to:

• verify your identity;
• help us improve our products and services
• carry out requests made by you on the website
• investigate or settle inquiries or disputes;
• comply with any applicable law, court order, judicial process, or the requirements of a regulator;
• enforce our agreements with you;
• protect the rights, property or safety of us or third parties, including our other customers and users of the Sites;
• provide support for the provision of our Services; and
• use as otherwise required or permitted by law.

In particular, we use your personal information for the following purposes:

Fulfilment of products and services

We collect and maintain personal information that you voluntarily submit to us during your use of the Site and/or our Services, including registering on our Site.

We use the contact and payment details you have provided to us so that we can fulfil the supply of products and services you have ordered from our Site. This includes your purchase of products, and the processing of returns and refunds.

Who do we share your personal information with for this purpose?
We will share your personal information with the following categories of third parties:

• To verify card payments and process refunds - credit card companies and other payment providers;
• To deliver products and process returns - delivery and courier companies;

What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you.

Customer support

Our site uses an enquiry forms and a telephone enquiry service. Your contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.

We do not share your personal information for this purpose.

What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

Where you have given your consent we use cookies and other similar technologies to collect personal information from the computer hardware and software you use to access the site, or from your mobile. This includes the following:

• an IP address to monitor Sites traffic and volume;
• a session ID to track usage statistics on our Sites;
• information regarding your, buying habits

Please see details on How We use Cookies on our Website, below.

Marketing communications

We carry out the following marketing activities using your personal information:

Email marketing
We use information that we observe about you from your interactions with our Sites, our email communications to you to send you marketing communications by email, where you have consented to receive such marketing communications.

Who do we share your personal information with for these purposes?
Typically, we do not share your personal information for this purpose.

What is our legal basis?

We will only send you marketing communications via email where you have consented to receive such marketing communications, or for the purpose of renewing and confirming your consent to such communications.

Business administration and legal compliance

We use your personal information for the following business administration and legal compliance purposes:

• to comply with our legal obligations;
• to enforce our legal rights;
• protect rights of third parties; and
• in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

Who do we share your personal information with for these purposes?
We will share your personal information with professional advisers such as lawyers and accountants and/or government or regulatory authorities.

What is our legal basis?
Where we use your personal information in connection with a business transition, enforce our legal rights, or to protect the rights of third parties it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.

Where we share your sensitive personal information, we shall obtain your consent to do so.

Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.

How do we obtain your consent?

Where our use of your personal information requires your consent, you can provide such consent:

• at the time we collect your personal information following the instructions provided; or
• by informing us by e-mail, or post using the contact details set out in this Privacy Policy.

How we use cookies on our website

We use cookies as part of normal business practice to track patterns of behaviour of visitors to our site. We also use cookies to allow you to interact with our site, in particular creating a user account, signing in and out, and purchasing via our checkout system. You can set your browser to prevent this from happening. Information collected can potentially be used to identify you unless you change your browser settings.

How long do we keep your data for?

We will keep your personal information for the purposes set out in this Privacy Policy and in accordance with the law and relevant regulations.

Your rights under the GDPR include:

• Right to access - you are entitled to a copy of your personal data, free of charge
• Right to restrict processing - under certain circumstances you can request the restriction of use
• Right to rectification - you are entitled to ensure any data held is accurate
• Right to erasure - under certain circumstances you can request your data is removed (known as the "right to be forgotten")
• Right to data portability - you are entitled to a copy of your data in a common electronic format
• Right to object to automated decision-making - under certain circumstances, you can request that your data is not used to make automated decisions about you that could have legal consequences
• Right to complain - you can lodge a complaint with the ICO

How to complain

If you have a complaint about our use of your personal information, you can contact the Information Commissioner's Office (ICO) via their website:

https://www.ico.org.uk/concerns

Changes

We may make changes to this Privacy Policy from time to time.

To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements.