Catalogue

Terms & Conditions

Terms & Conditions

Our aim is for all our customers to be entirely satisfied.

For information regarding shipping times and order handling, please see our Help and Shipping page. This includes information on: shipping rates (post and Packaging) and splitting orders for UK and overseas customers.

Overseas Customers (including EU) : Please be aware that ordering a book from our website may result in product taxes (VAT) and import duties. This varies by country and is outside of our control.

Returns: refunds, replacements and cancellation policy:

We will always replace any defective products without quibble.

Please contact us within 14 days to return any item. We are happy to accept returns on any stock item within 14 days of purchase and offer a full refund of the price of the book returned within this period, subject to the following conditions:

- Books must be returned unused and in perfect condition. We reserve the right to refuse any book for return where we do not deem it to be in the condition in which it was sold. In particular please pack any return with great care! (We do not recommend reusing packaging to return items which can lead to bumped corners and other damage). Any CD Rom disk packets and shrinkwrap must be unopened.

- The buyer must pay return postage.

- Where books are available, we send orders out on the day of receipt. To cancel an order please contact us and we will do our best to oblige, subject to timings.

Other:

Disclaimer: Users of this web site do so at their own risk. We will not be held responsible for any loss or damage incurred in the use of the web site, or for the accuracy of the information.

Availability: this may be subject to change without notice – we will always attempt to fulfil your order or offer a replacement or refund if a product is unavailable after 30 days.

Security: doverbooks.co.uk uses Opayo as its payment gateway for industry standard card security. We also accept Paypal. These providers are responsible for the security of cardholder data the service providers possess or otherwise store, process, or transmit on behalf of the customer.

Payment: All transactions are in Pounds Sterling GBP.

Delivery:

All customers are reponsible for the viability of the address provided. We cannot accept responsibility if a delivery address proves to be innaccurate as provided by the customer, or is otherwise ultimately unviable or unavailable for couriers.

Use of "Safe Place" message (UK orders):

If you use this option, please ensure the safe place is entirely secure and as well as dry. doverbooks.co.uk cannot be held responsible for any loss or damage arising from the use of this option.